PRIVACY POLICY
Last updated: September 2026
1. INTRODUCTION
This Privacy Policy explains how Silesia Automotive / Car Garage Crewe collects, uses, stores and protects personal information when you visit our website, contact us, book workshop services or enquire about a vehicle for sale.
We are committed to handling personal information responsibly and only using it where there is a valid reason to do so.
2. INFORMATION WE MAY COLLECT
Depending on how you use our website or services, we may collect:
- Your name, telephone number and email address
- Vehicle registration number (VRM)
- Vehicle make, model, mileage and other vehicle details
- Workshop booking information
- Details of faults, warning lights, symptoms or repairs requested
- Information submitted through our contact and enquiry forms
- Details of vehicles you are interested in purchasing
- Part exchange information about your current vehicle
- Information relating to live video viewing requests
- Home delivery enquiries
- Finance-related enquiry information where you ask us about finance
- Technical information such as IP address, browser type and website usage information where collected
3. HOW WE USE YOUR INFORMATION
We may use your personal information to:
- Respond to enquiries
- Arrange workshop bookings
- Provide quotations or estimates
- Contact you about work being carried out on your vehicle
- Arrange vehicle inspections, servicing or repairs
- Respond to enquiries about vehicles for sale
- Register your interest in vehicles marked as Coming Soon
- Arrange live video vehicle viewings
- Discuss part exchange
- Discuss delivery arrangements
- Process transactions and provide customer support
- Maintain appropriate accounting, warranty and business records
- Protect our website and services from misuse
- Comply with legal and regulatory obligations
4. OUR LAWFUL BASIS FOR PROCESSING
Depending on the circumstances, we may process personal information because it is necessary:
- To take steps at your request before entering into a contract
- To perform a contract with you
- For our legitimate business interests
- To comply with a legal obligation
- Where appropriate, because you have given consent
5. WORKSHOP INFORMATION
When you contact us about servicing, diagnostics, MOT, mechanical repairs or recovery, we may use your contact information and vehicle details to arrange and manage the work.
Information relating to work carried out may also be retained where reasonably required for warranty, safety, accounting or customer service purposes.
6. VEHICLE SALES ENQUIRIES
When you enquire about a vehicle for sale, we may record the vehicle you are interested in together with your contact details and the type of enquiry you submitted.
This may include requests to:
- Enquire about a vehicle
- Register interest
- Arrange a test drive
- Arrange a live video viewing
- Discuss part exchange
- Discuss finance
- Arrange home delivery
7. LIVE VIDEO VIEWINGS
Where you request a remote vehicle viewing, we may use your contact details to arrange the appointment and communicate with you during the viewing.
A live video viewing is intended to allow you to inspect the vehicle remotely and ask questions about specific areas of the vehicle.
8. PART EXCHANGE
If you ask us to consider your vehicle for part exchange, we may collect information such as its registration number, mileage, condition and other relevant vehicle details.
This information is used to assess the vehicle and discuss a potential valuation with you.
9. WHO WE MAY SHARE INFORMATION WITH
We do not sell your personal information.
Where necessary, information may be shared with organisations that help us provide our services, including:
- Payment providers and banks
- Parts suppliers
- Website hosting and IT service providers
- Email and communication service providers
- Vehicle delivery providers where delivery has been arranged
- Finance providers or brokers where you specifically request finance-related assistance
- Professional advisers where reasonably necessary
- Public authorities where disclosure is legally required
10. WEBSITE SERVICES
Our website may use third-party services for functions such as maps, live chat, website hosting, security and other interactive features.
Further information about website storage technologies can be found in our Cookie Policy .
11. DATA SECURITY
We take reasonable technical and organisational measures to protect personal information from unauthorised access, alteration, disclosure or loss.
Access to personal information should be limited to people who require it for legitimate business purposes.
12. DATA RETENTION
Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, including customer service, warranty, accounting, legal and regulatory requirements.
Information that is no longer required may be securely deleted or anonymised.
13. YOUR DATA PROTECTION RIGHTS
Depending on the circumstances, you may have rights relating to your personal information, including the right to:
- Request access to personal information we hold about you
- Ask for inaccurate information to be corrected
- Request deletion of information where applicable
- Request restriction of certain processing
- Object to certain types of processing
- Withdraw consent where processing is based on consent
14. LINKS TO OTHER WEBSITES
Our website may contain links to external websites or services. We are not responsible for the privacy practices of websites operated by other organisations.
15. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy when our services, website or legal obligations change.
The most recent version will be published on this page together with the date of the latest update.
16. CONTACT US
If you have questions about this Privacy Policy or would like to exercise your data protection rights, please contact us.