CYBER SECURITY & DIGITAL SAFETY

01. OUR APPROACH TO DIGITAL SECURITY

Silesia Automotive uses a range of digital systems to support workshop bookings, vehicle enquiries, customer communication, online advisory services and vehicle sales.

Because these services may involve customer information, digital security forms part of the design, operation and maintenance of the website and associated online systems.

Our objective is to reduce the risk of unauthorised access, accidental disclosure, misuse or loss of information while maintaining practical and reliable customer services.

02. SECURITY ASSURANCE

The digital environment supporting Silesia Automotive has been subject to a commercial cyber security assurance review by:

The assurance relates to the defined Silesia Automotive web environment and associated digital customer services described on this page.

03. SYSTEMS WITHIN THE SECURITY SCOPE

The digital security scope may include:

• the cargaragecrewe.co.uk public website;
• workshop booking and customer enquiry forms;
• vehicle enquiry and registration-of-interest services;
• live video viewing requests;
• part exchange and home delivery enquiries;
• Silesia Advisor and other customer-facing advisory tools;
• vehicle stock management systems;
• authenticated internal administrative tools;
• approved server-side API integrations;
• systems used to process and route information submitted through the website.

04. CUSTOMER INFORMATION

Depending on the service used, customers may provide information such as their name, telephone number, email address, vehicle registration number, vehicle details and the contents of an enquiry.

Silesia Automotive aims to collect only information that is reasonably required to respond to the customer or provide the requested service.

05. ONLINE FORMS

Website forms are designed to route customer enquiries to authorised business systems rather than publicly displaying submitted information.

Security controls may include input validation, anti-spam mechanisms, restricted processing routes and server-side handling depending on the individual service.

06. ARTIFICIAL INTELLIGENCE & AUTOMATED SYSTEMS

Some digital services may use artificial intelligence or automation to assist with tasks such as preparing information, handling structured enquiries or supporting internal workflows.

Where AI-assisted systems are used, they are designed to support human-operated business processes rather than provide unrestricted access to Silesia Automotive systems.

07. API & SYSTEM CREDENTIAL SECURITY

Where third-party services or APIs are connected to Silesia Automotive systems, sensitive credentials should be processed within protected server-side environments wherever technically appropriate.

API credentials, authentication tokens and other privileged system information are not intended to be exposed to website visitors through the public browser interface.

08. ACCESS CONTROL

Administrative systems are intended for authorised users only.

Access to operational tools should be limited according to user role and business requirement. Privileged functions are separated from ordinary public website functionality wherever appropriate.

09. SECURE DATA TRANSMISSION

The Silesia Automotive website uses secure HTTPS connections to protect information transmitted between compatible browsers and the website.

Encryption is one of the technical measures commonly used to reduce the risk of information being intercepted during transmission.

10. DATA MINIMISATION

Digital systems should not request or retain unnecessary personal information simply because it is technically possible to collect it.

Information requested through online services is intended to remain proportionate to the service being provided.

11. PRIVACY & COOKIE CONTROLS

Cyber security operates alongside Silesia Automotive's privacy and cookie controls.

Further information is available in our:

12. SECURITY MONITORING & REVIEW

Security is not treated as a one-time configuration.

Digital systems, integrations and access arrangements may be reviewed as the website develops, new functionality is introduced or the security environment changes.

13. SECURITY INCIDENTS

Suspected security events should be investigated according to their nature, severity and potential impact.

Where an incident involves personal information, applicable data protection obligations will also be considered.

14. CUSTOMER SECURITY

Customers should remain alert to fraudulent messages or websites claiming to represent Silesia Automotive.

If you receive a suspicious payment request, unexpected account request or message asking for sensitive information, contact Silesia Automotive using the contact information published directly on this website before taking action.

15. SECURITY ASSURANCE PROVIDER

16. CERTIFICATE INFORMATION