1. Introduction

This Privacy Policy explains how we collect, use and protect your personal data when you visit our website, contact us or book any services with Car Garage Crewe, powered by Silesia Automotive.

2. Information We Collect

We may collect the following types of information:

  • Contact details – name, phone number, email address
  • Vehicle details – registration (VRM), make, model, mileage
  • Booking and diagnostic information – service type, faults reported, notes
  • Technical data – IP address, browser type, basic analytics data

3. How We Use Your Data

Your data is used only for:

  • Handling enquiries and booking your appointment
  • Contacting you about your vehicle and work authorised
  • Sending service reminders where appropriate
  • Improving our services and website performance
  • Meeting legal and regulatory obligations

4. Legal Basis

We process your data based on legitimate interest (running our garage and workshop), performance of a contract (carrying out agreed work) and where required, your consent.

5. Data Sharing

We do not sell your data. We may share limited information with:

  • Payment providers and banks (for processing payments)
  • Parts suppliers (when ordering parts for your vehicle)
  • IT / hosting providers who support our website and booking tools

6. Data Retention

We keep your records only as long as necessary for accounting, warranty, safety and legal purposes. When data is no longer required, it is securely deleted or anonymised.

7. Your Rights

You have the right to:

  • Request a copy of the personal data we hold about you
  • Ask us to correct inaccurate or incomplete data
  • Request deletion of your data where legally possible
  • Object to certain types of processing

8. Contact

To exercise your rights or ask any question about this Privacy Policy, please contact us at:
info@silesiaautomotive.co.uk

Scroll to Top